Support

We are here to make your Cutnut experience even better. Have a look at the short tutorials below to answer most of your questions.

Installation / Setup

How do I install Cutnut?

The installation process starts on the downloads page and might require slight adjustments to your security settings. Please check out the guides below for a step by step tutorial.

macOS Installation

Windows Installation

How do I log in/out or change my password?

Upon first launch of Cutnut you’ll be prompted with the sign in screen from which you can also change your password. Once logged in you can return to this screen by logging out of your account. Please check out the guides below for more details.

Sign in/out and password change on macOS

Sign in/out and password change on Windows

How do I setup Cutnut to work with my proxy settings?

If you’re using a proxy server to connect your device to the internet you might have to enable proxy in Cutnut. You can enter your credentials after clicking on the Proxy > Set Proxy in the header menu.

Proxy Settings on macOS

Proxy Settings on Windows

How do I setup Google Analytics with Cutnut?

If you’re using Google Analytics you can add your tracking link preconfigured to all your Cutnut AMP Stories. Please watch the guide below to see how it’s done.

Google Analytics Setup

Getting Started

How can I create, save and open stories?

Once you successfully logged in you can create your first story in the new tab. Later you can open your saved projects from the open tab and saving happens automatically. Please check out the guides below for more details.

Create, save and open stories on macOS

Create, save and open stories on Windows

How do I navigate the main editing screen?

The main editing screen can be divided into 3 main columns. Slides, preview and layers form the base of the editing screen and help you to stay organised. Please check out the guides below on how they work together.

Slides section overview

Preview area / Drag & Drop

Layer system overview

How do I set rotation, opacity, shadows and resize/align elements?

In the general layer settings you can make adjustments to the rotation, opacity, shadow, size and position of an element. These are available in all layer types. Please check out the guide below for more details.

How to set rotation, opacity, shadows and more

How do I make use of Gridlines?

Make use of Gridlines to better position layers to other layers.

How do I use Gridlines

How do I use text layers?

Text layers allow you to add titles and texts to your slides. The settings allow you to change their appearance and orientation. Please check out the guide below for more details.

Text Layer Settings Guide

How do I set favorite colors?

Sometimes you want to reuse or save a color you just created. This video shows you how to save and manage favorite colors.

How to use favorite colors

How do I use shape layers?

Shape layers let you add a set of basic shapes to your slides. The settings allow you to change their form factor and color. Please check out the guide below for more details.

Shape Layer Settings Guide

How do I use photo layers?

Image layers let you add photos to your slides. The fullscreen setting will fit the image to the 9:16 slide area by default. Untick the checkbox to freely move it around. Please check out the guide below for more details.

Image Layer Settings Guide

How do I use video layers?

Video layers let you add videos to your slides. The fullscreen setting will fit the image to the 9:16 slide area by default. Videos are also muted by default. Please check out the guide below for more details.

Video Layer Settings Guide

How do I use GIPHY (GIF) layers?

GIFs are not only trending on the web, they also provide vital free content for you to increase the value of your story. Please check out the guide below on how to use them.

GIF Layer Guide

Advanced Settings

How do I optimize text editing?

AMP stories load quicker when less text boxes and pictures are used. Learn how to efficiently use text fields.

Optimize text layer usage Mac

How do I move and duplicate layers?

This video shows you various methods of moving pictures and quickly duplicating a specific field.

Move and duplicate layers

How do I use Swipe Up Link (CTA) layers?

With this layer type you can insert links and calls to action buttons at the bottom of you slides (starting from the 2nd one onwards). Users that click on them will be opening your inserted link in a new tab. Please check out the guide below on how to use them.

Link (CTA) Layer Guide

How do I source the CTA link from the story URL?

This function simplifies the process of adding multiple CTA’s with the same URL in one story. (IMPORTANT: Breaks AMP validation).

How to source CTA link

How do I add music to my story?

This tutorial shows you how to add music in the background of your story. It makes your AMP Story different to other Stories and also creates a more lively story.

Add background music

How do I add Meta Data?

Meta Data enables your story to get discovered more easily by implementing background info that helps Google source your content. (AMP only)!

How to add Meta Data

Animations / Templates

How do I use animations?

Animations allow you to make your content more dynamic. Static content paired with the right animation makes it look professional. Please check out the guide below for more details.

Guide to Animations

How do I create / apply templates?

Templates allow you to quickly add a complete layout to a slide. You can save your favourite designs and apply them again later with one click. Please check out the guides below to see how to use them.

Guide to Templates

How do I share templates with other Cutnut users?

Templates can be shared directly with other users in order to speed up the story production process across teams and departments. Please check out the guides below to see how to use them.

Template sharing on macOS

Templates sharing on Windows

Publishing / Export

How do I export my story to Google AMP?

Make use of stories on the web with Google AMP stories. These innovative stories are platform independent, can be embedded via iframe and can be monetised freely. Please check out the guide below for more details.

AMP Export Tutorial

How do I export my story to Instagram?

We enable you to directly publish your stories to Instagram. You can choose whether you want to schedule you content or post it instantly. Please check out the guide below to see how it works.

Direct Instagram Export Tutorial

How do I export my story to all other channels?

Our unique social export service allows you to publish your stories to all social media channels that support the format. Please check out the guide below to see how it works.

Export to other channels tutorial

Giving Feedback

How can I report a technical bug / problem?

We’re working hard to make your user experience as good as possible, but sometimes bugs slip through the cracks. If you catch them, please report them to us so we can make things right for the next update. “Help” → “Report a bug”.

Report a bug

How can I record my screen?

Screen recordings help us a lot in finding out what exactly went wrong with Cutnut on your device. Ideally you should reproduce the issue while recording and explain to us what you’ve encountered via the microphone. Here’s how to do that:

Easy screen recording on macOS

Easy screen recording on Windows

Where can I find my log file?

The Cutnut log file is tracking all the processes happening under the hood which can give us very important hints on how to fix the problem you encountered. Please check out how to find it below.

How to find log on macOS

How to find log on Windows

Where can I find my computers system information?

Your system’s information reveals the capabilities of your machine which can give us very important hints on how to fix the problem you encountered. Please check out how to find it below.

Find your system information on macOS

Find your system information on Windows

Still having trouble? We’re here to help!

Contact Support Team